- BookCarrer de les Puntaires, 1
08397 Pineda de MarT: (+34) 93 767 14 52
F: (+34) 93 767 06 96Passeig Marítim, 52
08380 Malgrat de MarT: (+34) 93 765 40 78
F: (+34) 93 765 44 29Now it's time to put in the foreground what really matters: persons. Our workers, our customers. That is why we have taken the necessary measures to ensure safety and prevention against the coronavirus SARS-Cov-2, adapting our hotels to the new hygiene and safety protocols based on the guidelines and recommendations of the Institute for Spanish Tourism Quality (ICTE) together with the Ministry of Tourism and Ministry of Health, which we detail below.
The day were we'll be able to laugh, dance, hug, walk by seaside, travel and rediscover the world is coming closer!
We look forward to welcoming you very soon.
A virtual hug,
The Sumus Hotels Group Team
New Health & Safety Protocols Download PDF
New Health & Safety Protocols Safe and trained staffHands hygieneSecurity distanceCleaning and disinfectionRoomsBar and restaurantSwimming-pool and terracesWellness Services
- Trained and safe staff
The entire team of Sumus Hotels Group has been trained to apply the correct prevention and safety measures against the coronavirus SARS-Cov-2, following protocols adapted to the new situation in all the departments of our hotels. All our staff will be equipped with masks and other EPIs, as well as temperature checks will be done every shift change.
Hands hygieneWe have made available in all the common areas of our hotels sanitizing gel dispensers, and in your room you will find a welcome kit with 2 masks and bottle of sanitizing hydrogel. The use of the gel will be mandatory in some areas, such as in the restaurant.
Safety distanceWe have reorganized the spaces and furniture of our hotels in order to guarantee a distance between 1.5 and 2 meters with the other customers. For your comfort, we will control the maximum capacity in each area of our property. We recommend the use of masks when the mentioned distances cannot be respected.
Cleaning and disinfectionNew cleaning plans increasing frequency and paying special attention to the main contact points (bathrooms, taps, elevators, knobs, tables, chairs, hammocks, magnetic keys, TV controls), ventilation of rooms and common areas, as well as new protocols of textile washing at higher temperatures.
Swimming-pool and terracesWe have reorganized sunbeds and seating areas, defined new capacity in the pool and will maintain water quality controls to meet current parameters. Towel service will also be subject to new disinfection protocols. Live music and activities will be offered outdoors to ensure safe distance in a more comfortable and relaxed environment.
Bar and RestaurantIn the restaurant will keep the gastronomic offer in buffet format but adapted to the new sanitary measures promoting individual portions, enhancing the area of show cooking and with the assistance of our staff. We remove the physical menus (only on request and upon disinfection), replace them for digital versions and eliminate payment in cash, accepting only payments by credit card or with a wallet card that you can purchase at the hotel reception.
Wellness ServicesThe Spa and gym located in Sumus Hotel Stella, will be accessible by appointment only and with a limited capacity, while establishing protocols to increase the frequency of cleaning and disinfection. Our massage and aesthetic services in both properties will be available by appointment only as well, and the facilities will be disinfected after each service.
- For healthcare staffTHANKS FOR TAKING CARE OF US ALL
We would like to thank all the healthcare staff in a very special way for their great work. They are our heroes, the warriors fighting against the Covid-19.
When all this nightmare is over, we want you to enjoy a well-deserved rest, and we will do our best to make your stay even more special.
If you plan a holiday with us, let us know in your booking that you are a healthcare staff and you will have a free upgrade in your room category and a few surprises more ;)
* Please note that some proof may be requested, such as the collegiate number or the heading of your payroll or contract where is reflected that you work in healthcare.
- Our planet needs helpBIOSPHERE CERTIFICATION
This crisis showed us how human actions are affecting our planet.
We have been working for some time now to make our hotels more sustainable, earning the BIOSPHERE certification for two consecutive years.
Let's continue raising awareness of the importance of taking care of Mother Earth!